Associate Engineer

49

MNJ is a leading technology solutions provider - (Digital Transformation and IT Solutions Provider). Services include: Cloud, Security, Connectivity, Technology Sourcing, Network Infrastructure, Professional Provider. Established in 2002 with a vision to make an extraordinary different in the lives of our stakeholders.  We are looking to add an Associate Engineer to our engineering and operations team.  

Position Purpose: 

The purpose of this position is to provide tier 1, 2 and 3 engineering resource capabilities, both internally and externally.  Associate Engineers possess and provide a growing range of engineering capabilities for the organization internally and on occasion, externally.

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific duties from this list does not exclude them from the position if the work is similar, related, or is an essential function of the position.

Position Responsibilities:

• Participates in customer engagement of internal and external customers as directed.
• Participates in implementations for internal and external customers as directed.
• Delivers tier 1, 2 and 3 support for both internal and external customers.
• Provides technical mentorship for Junior Engineers.
• Provides peer review for Junior and Associate Engineers in change management process.
• Observes RCA’s and post-mortem analysis and reporting.
• Engages in troubleshooting efforts and escalations.
• Participates in communications with OEM’s and vendors.
• Attends in-person conferences, trade-shows, and customer events as required.
• Other duties as assigned.

Position Requirements: 

• At least 3 years or more in validated technical engineering roles.
• Posses or obtain valid certifications as required by organizational needs.
• Experience in at least 2 position specific platforms which may include any of the following:
  • Cloud infrastructure.
  • Storage and compute infrastructure.
  • Edge networking.
  • Universal Communications.
  • Wireless communications and networking.
  • Telecommunications and circuits.
• Ability to travel up to 40%, based on residency and company needs
• Regular on call rotation
• Excellent communication skills, both spoken and written.
• Solid working relationships with engineers, operations, peers and all employees.
• Must be available for all tier 1, 2, 3 and 4 escalations. Escalate as appropriate.
• Must work within prescriptive maintenance windows, change control and escalations.
• Must work well both individually and in a team environment.
• Must present, preserve and provide the appearance, communications, integrity and dignity of the organization to customers, employees, vendors, and the general public.
• Must be able to read, write, speak, and understand the English language.

MNJ is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.